Cancellation & Refund Policy

Effective Date: 14 September 2026
Last Updated: 14 September 2026

This Cancellation Policy explains how customers may request cancellation of orders placed through https://www.exvo.in, operated by EXVO Selection.

This Policy should be read together with our Terms & Conditions, Shipping Policy, Returns & Refund Policy and Privacy Policy.

1. Order Cancellation

Customers may request cancellation of an order before the order is dispatched, subject to the status of the order.

To request cancellation, contact EXVO as soon as possible:

Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769

Please provide:

• Order number
• Customer name
• Registered mobile number
• Email address
• Reason for cancellation, where applicable

Submission of a cancellation request does not automatically guarantee cancellation. EXVO will confirm whether the order can still be cancelled.

2. Cancellation Before Dispatch

Where an order has not yet been dispatched, EXVO will make reasonable efforts to process a valid cancellation request.

If the cancellation is approved and payment has already been received, the applicable refund will be initiated in accordance with our Returns & Refund Policy.

For Razorpay transactions, refunds are initiated by the merchant and processed through Razorpay; Razorpay states that refunds are routed to the same payment method used for the original transaction.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to receive the product and follow the applicable Returns & Refund Policy, where the product is eligible for return.

Customers should not refuse delivery solely to request a cancellation unless EXVO has specifically advised them to do so.

4. Cancellation Due to Product Unavailability

EXVO may cancel an order where:

• The product becomes unavailable
• There is an inventory or system error
• The displayed price or product information contains a material error
• The destination cannot reasonably be serviced
• A payment or transaction cannot be successfully verified
• Fraud, misuse or other legitimate concerns are identified

Where EXVO cancels an order after payment has been received, an applicable refund will be initiated.

5. Cancellation Due to Pricing or Technical Error

In exceptional circumstances, an order may be cancelled because of an obvious pricing, product-information or technical error.

Where payment has already been collected for an order cancelled for such a reason, EXVO will initiate the applicable refund.

6. Refund After Cancellation

For approved cancellations of prepaid orders, EXVO will initiate the applicable refund through the original payment channel, subject to the payment provider's procedures.

Razorpay currently documents normal refunds as generally taking 7–10 working days to reflect, depending on the payment method and banking process.

The actual time for the amount to appear in the customer's account may depend on the customer's bank, card issuer or payment service provider.

7. Cancellation of COD Orders

Where Cash on Delivery is available, cancellation may be requested before dispatch.

Because no online payment has been collected for a COD order, no payment refund is normally involved when a COD order is successfully cancelled before dispatch.

COD availability may vary by product, destination and logistics service.

8. Promotional and Special Orders

Certain promotional, customized or specially arranged products may have additional cancellation conditions.

Where special cancellation conditions apply, they will be communicated to the customer before or at the time of order confirmation.

9. Cancellation and Returns

Cancellation and return are separate processes.

Before dispatch: customer may request order cancellation.

After dispatch/delivery: cancellation may no longer be available, and the customer may need to use the applicable return process.

Please refer to the Returns & Refund Policy for eligible return conditions.

10. Customer Support

For cancellation requests and order-related assistance:

EXVO Selection
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769

Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203

11. Changes to This Cancellation Policy

EXVO may update this Cancellation Policy from time to time to reflect changes in:

• Payment methods
• Order processing
• Shipping arrangements
• Return procedures
• Business operations
• Applicable laws or regulations

The latest version will be published on this page with an updated Last Updated date.