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Terms & Conditions

Terms & Conditions

Effective Date: 14 September 2026
Last Updated: 14 September 2026

Welcome to EXVO.in, operated by EXVO Selection (“EXVO”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of https://www.exvo.in, including browsing the website, placing orders, purchasing products, contacting us, and using services made available through the website.

By accessing or using EXVO.in, you agree to these Terms. If you do not agree with them, please do not use the website.

1. Business Information

Legal Business Name: EXVO Selection
Brand Name: EXVO
Business Type: Proprietorship

Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203

GSTIN: 27AXZPA5539J1ZU

Customer Support: support@exvo.in
Business Phone / WhatsApp: +91 92252 63769

2. Website Use

You may use EXVO.in only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent, unlawful or unauthorized purposes.
  • Attempt to gain unauthorized access to the website, accounts, systems or databases.
  • Introduce malware, malicious code or harmful software.
  • Interfere with website security or normal operation.
  • Misuse product information, images, trademarks or other EXVO content.
  • Use the website to infringe the rights of EXVO or any third party.

We may restrict or suspend access where we reasonably believe that the website is being misused or these Terms are being violated.

3. Products and Product Information

EXVO makes reasonable efforts to provide accurate information about products displayed on the website, including product names, descriptions, specifications, images and prices.

However:

  • Product images are for illustrative purposes and actual products may vary slightly in colour, appearance, texture or packaging.
  • Product specifications may be updated from time to time.
  • Product availability may change without notice.
  • Minor differences may occur because of display settings, manufacturing variations or packaging changes.

We reserve the right to correct errors, inaccuracies or omissions in product information.

4. Product Pricing

Prices displayed on EXVO.in are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice.

Where applicable, product prices may include applicable taxes or taxes may be calculated separately during checkout in accordance with applicable law.

EXVO reserves the right to correct pricing, tax or calculation errors.

Razorpay's merchant terms also require merchants to maintain accurate product descriptions, prices and charges displayed on their website.

5. Offers and Promotions

EXVO may run discounts, festive offers, promotional campaigns, coupons or other special offers.

Unless expressly stated otherwise:

  • Offers are subject to product availability.
  • Offers may be valid only for a specified period.
  • Certain products may be excluded.
  • Offers may not necessarily be combined with other promotions.
  • EXVO may modify, extend or withdraw a promotional offer where permitted by law.

Any specific terms displayed with an individual offer will apply to that offer.

6. Orders and Guest Checkout

EXVO.in may allow customers to place orders using guest checkout.

A customer account is not required unless EXVO introduces an account-based facility in the future.

To place an order, customers may be required to provide accurate information such as:

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Product and order details

You are responsible for ensuring that information provided during checkout is accurate and complete.

7. Order Acceptance

Submitting an order constitutes a request to purchase the selected products. EXVO may review and accept or decline an order subject to product availability, payment confirmation, pricing accuracy, shipping feasibility and applicable policies.

An order may be cancelled or declined in circumstances including:

  • Product unavailability
  • Incorrect product pricing or information
  • Suspected fraud or misuse
  • Payment failure
  • Incorrect or incomplete delivery information
  • Delivery restrictions
  • Technical or system errors
  • Other legitimate operational reasons

Where a payment has already been received and EXVO cancels an order for a reason attributable to EXVO, any eligible refund will be processed in accordance with the applicable Refund and Cancellation Policy.

8. Payment Processing

EXVO uses Razorpay for applicable online payment transactions.

Available payment methods may include those supported by Razorpay and enabled for EXVO at the time of purchase, such as UPI, cards, net banking or other supported methods.

Payment transactions are subject to applicable Razorpay rules and payment-network requirements. Razorpay's current merchant terms state that its payment aggregation services facilitate online and offline payments for products/services sold by merchants and require merchants to comply with applicable laws and payment rules.

EXVO does not store complete card numbers or CVV information on its own systems.

9. Order Confirmation

After successful order placement and payment confirmation, EXVO may provide an order confirmation through email, SMS, WhatsApp or another appropriate communication channel.

Receipt of an order confirmation does not prevent cancellation where permitted under these Terms or the applicable Cancellation Policy.

10. Billing and GST

Applicable invoices may be generated through EXVO's billing and accounting systems.

Where required, invoices may contain information prescribed under applicable GST and tax laws.

Customers requesting a business/GST invoice should provide accurate billing and GST information before or during checkout, where applicable.

11. Shipping and Delivery

EXVO primarily uses Delhivery One for applicable shipments.

Where Delhivery is unavailable or unsuitable for a particular destination, shipment type or service requirement, EXVO may use Shiprocket or another suitable logistics/courier provider.

Delivery information necessary to fulfil an order may be shared with the relevant logistics provider.

Delivery timelines are estimates and may be affected by:

  • Product availability
  • Destination
  • Courier operations
  • Weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete customer information
  • Other circumstances outside EXVO's reasonable control

Delhivery provides domestic parcel and other logistics services, including order management and shipment tracking.

Shiprocket likewise provides shipping and logistics-management services and its published terms describe order processing, courier selection and buyer/recipient information used for shipment fulfilment.

For complete details, please refer to our Shipping Policy.

12. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our Returns & Refund Policy.

Eligibility may depend on:

  • Product type
  • Product condition
  • Reason for return
  • Return period
  • Applicable product-specific terms
  • Any exclusions stated at the time of purchase

Where applicable, customers must follow the return instructions provided by EXVO.

13. Cancellation

Orders may be cancelled subject to our Cancellation Policy.

Cancellation availability may depend on whether the order has been processed, packed or dispatched.

For approved cancellations, refunds will be handled in accordance with the applicable refund procedure.

Razorpay's current business-policy guidance also identifies refund and cancellation policies as key merchant policies that should clearly describe cancellation, refund procedures and applicable conditions.

14. Customer Support

Customers may contact EXVO for:

  • Order assistance
  • Product enquiries
  • Shipping questions
  • Returns and refunds
  • Payment-related queries
  • General support

Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769

EXVO may use Bigin by Zoho CRM to manage customer enquiries, support requests and related follow-ups.

15. WhatsApp Communication

EXVO may use WhatsApp Business for customer communication and service-related updates.

These may include:

  • Order confirmation
  • Shipping updates
  • Delivery communication
  • Customer support
  • Return or replacement communication

Marketing communications through WhatsApp, if introduced, may be subject to applicable consent and communication requirements.

16. Newsletter and Marketing

EXVO may send newsletters, product announcements, promotional offers and other marketing communications through Zoho Campaigns.

Newsletter communications may be sent from:

no-reply@exvo.in

Customers may unsubscribe from promotional emails at any time using the unsubscribe mechanism included in the communication or by contacting support@exvo.in.

Our use of personal information for these purposes is governed by the Privacy Policy.

17. Intellectual Property

Unless otherwise stated, all original EXVO website content, including:

  • EXVO brand name and branding
  • Logos
  • Graphics
  • Photographs
  • Product presentation materials
  • Website text
  • Layouts
  • Marketing content
  • Original designs

is owned by or licensed to EXVO Selection.

You may access the website for personal and lawful purposes.

You may not, without prior written permission:

  • Copy or reproduce EXVO content for commercial purposes
  • Republish or redistribute website materials
  • Modify or create derivative works
  • Sell or commercially exploit EXVO content
  • Use EXVO branding in a misleading manner

18. Third-Party Brands and Services

Certain third-party services may be used to operate EXVO, including Razorpay, Delhivery, Shiprocket, Zoho services, Google services and WhatsApp.

These services remain subject to their respective terms and policies.

For example, Razorpay's terms form a legal agreement between Razorpay and the merchant using its services, while Delhivery's terms govern use of its applications/services.

EXVO is not responsible for changes to third-party services outside our reasonable control.

19. Links to Third-Party Websites

EXVO.in may contain links to external websites or services.

Such links are provided for convenience. EXVO does not control the content, availability, security, privacy practices or terms of third-party websites.

Your use of such websites is subject to their own terms and policies.

20. Website Availability

We aim to keep EXVO.in available and functioning properly but do not guarantee uninterrupted operation.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical issues
  • Security incidents
  • Hosting or service-provider problems
  • Internet/network disruptions
  • System upgrades
  • Events outside our reasonable control

We may modify, suspend or discontinue portions of the website where reasonably necessary.

21. Disclaimer

To the extent permitted by applicable law, EXVO makes reasonable efforts to maintain accurate website information but does not warrant that all website content will always be complete, current or error-free.

Product suitability should be assessed based on the applicable product description, instructions, warnings and intended use.

Nothing in these Terms excludes any consumer right or legal protection that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, EXVO will not be liable for indirect, incidental, special or consequential losses arising from use of the website or circumstances outside EXVO's reasonable control.

This includes, where applicable:

  • Temporary website unavailability
  • Third-party service interruptions
  • Courier delays
  • Internet or network failures
  • Events outside our reasonable control

Nothing in these Terms limits liability that cannot legally be limited or excluded.

23. Fraud and Abuse

EXVO may investigate suspected fraudulent or abusive activities, including:

  • Payment fraud
  • False information
  • Repeated abusive orders
  • Misuse of promotional offers
  • Unauthorized use of the website
  • Attempts to compromise website security

Where appropriate and permitted by law, EXVO may cancel transactions, restrict access or take other lawful action.

24. Changes to Products, Services and Terms

EXVO may update products, services, website features and these Terms from time to time.

Updates may be made to reflect:

  • New products or services
  • New payment or logistics arrangements
  • Technology changes
  • Business-process changes
  • Legal or regulatory requirements

The latest version published on this page will apply to future use of the website.

25. Privacy

Your use of EXVO.in is also governed by our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, processed, shared and retained.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or the use of EXVO.in shall be subject to the jurisdiction of the competent courts having jurisdiction over Nagpur, Maharashtra, India.

27. Grievance and Contact

For questions, complaints or concerns regarding these Terms or EXVO services:

EXVO Selection
Attention: Atish Waghele

15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203

Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769

Related Policies

Please also refer to:

Privacy Policy
Shipping Policy
Returns & Refund Policy
Cancellation Policy

These policies form part of the overall EXVO customer-policy framework and should be read together with these Terms.