Shipping & Delivery
Shipping & Delivery Policy
Effective Date: 14 September 2026
Last Updated: 14 September 2026
EXVO Selection (“EXVO”, “we”, “us” or “our”) aims to provide a clear and reliable shipping and delivery experience for customers purchasing products through https://www.exvo.in.
This Shipping Policy applies to orders placed through EXVO's direct online store and should be read together with our Terms & Conditions, Returns & Refund Policy and Cancellation Policy.
1. Shipping Coverage
EXVO currently offers shipping within India, subject to service availability at the destination PIN code.
We do not currently offer direct international shipping.
Shipping availability may vary depending on the product, destination, courier serviceability, package characteristics and other operational factors.
2. Shipping Partners
EXVO primarily uses Delhivery One for domestic shipping and delivery.
Where Delhivery is unavailable or unsuitable for a particular destination, PIN code, shipment type or service requirement, EXVO may use Shiprocket or another suitable logistics/courier service provider.
Delhivery One provides domestic B2C parcel shipping and supports shipment creation, tracking and delivery operations. (Delhivery Help Center)
Shiprocket operates as a shipping technology/logistics platform and may use its authorized courier or logistics partners to perform the actual delivery. Its merchant agreement states that the assigned logistics partner may depend on factors such as destination PIN code and shipment type. (Shiprocket)
3. Order Processing
After an order is successfully placed through EXVO.in:
The order is received and reviewed by EXVO.
Payment confirmation is obtained where applicable.
The order is prepared for dispatch.
A suitable shipping service is selected based on destination and shipment requirements.
The shipment is handed over to the applicable logistics provider.
Tracking information may be provided to the customer.
Processing and dispatch time may vary according to product availability, order volume, verification requirements and other operational circumstances.
4. Delivery Time
The estimated delivery period may vary depending on:
Delivery PIN code
Product availability
Shipping service selected
Courier network
Weather conditions
Public holidays
Regional restrictions
Unforeseen operational disruptions
Any delivery estimate provided at checkout or through order communication is an estimate and not a guaranteed delivery commitment, unless expressly stated otherwise.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before confirmation of an applicable direct order.
Shipping charges may vary depending on destination, package weight, dimensions, service level and other applicable logistics factors.
Any promotional free-shipping offer will be subject to the terms displayed with that promotion.
6. Tracking
Once a shipment is dispatched, EXVO may provide the customer with an order or shipment tracking reference.
Customers may use the applicable tracking facility provided by the logistics provider.
Delhivery provides shipment tracking and support facilities for shipments handled through its network. (Delhivery Website)
7. Delivery Attempts
Delivery is subject to the applicable logistics provider's delivery procedures.
The customer should ensure that:
The delivery address is complete and accurate.
The recipient is reasonably available to receive the shipment.
The provided mobile number is reachable when delivery communication is required.
A shipment may be delayed, returned or marked as undeliverable where delivery cannot be completed because of an incorrect address, unavailable recipient, restricted destination, refusal to accept delivery or other applicable circumstances.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information during checkout.
EXVO is not responsible for delays or additional costs arising from an incorrect, incomplete or outdated address or contact number provided by the customer.
Where a shipment is returned because of an incorrect address or failed delivery, additional shipping or reshipping charges may apply to direct orders where reasonably applicable.
9. Delivery Delays
EXVO will make reasonable efforts to assist with delayed shipments, but delivery may be affected by circumstances beyond our reasonable control, including:
Severe weather
Natural disasters
Transportation disruptions
Strikes
Government restrictions
Regional service interruptions
Courier operational issues
High-volume/peak-season conditions
Incorrect customer information
Delhivery's terms also recognize that its services and applications may be modified, suspended or affected by circumstances outside its control. (Delhivery Website)
10. Damaged or Tampered Packages
Customers are encouraged to inspect the package at the time of delivery.
If a package appears significantly damaged, tampered with or incomplete, the customer should, where reasonably possible:
Note the issue at the time of delivery.
Take photographs or video of the package and product.
Contact EXVO at support@exvo.in as soon as reasonably possible.
For eligible cases, EXVO may request photographs, videos, packaging details, order information or other evidence to investigate the issue.
11. Wrong, Missing or Defective Product
If you receive:
The wrong product
A missing item
A damaged product
A defective product
please contact support@exvo.in as soon as reasonably possible.
The issue will be handled according to our Returns & Refund Policy and the applicable product/order conditions.
12. Delivery to Certain Locations
Some destinations may have limited or unavailable logistics serviceability.
Where a particular PIN code cannot be served by Delhivery, EXVO may attempt to use Shiprocket or another appropriate logistics provider.
If delivery cannot reasonably be arranged, EXVO may cancel the affected order and provide an applicable refund where payment has already been collected.
13. Multiple Shipments
Where an order contains multiple products, EXVO may, where operationally necessary, dispatch products in separate shipments.
In such circumstances, customers may receive more than one tracking reference and deliveries may occur separately.
14. Cash on Delivery
Cash on Delivery (“COD”) may be offered only where available and enabled for the relevant product, destination and logistics service.
EXVO does not guarantee COD availability for every PIN code or order.
15. Order Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
Where cancellation is unavailable after dispatch, the customer may need to follow the applicable return process after delivery.
Please refer to our Cancellation Policy for further details.
16. Shipping and Personal Information
To fulfil an order, EXVO may provide necessary customer and shipment information to the applicable logistics provider.
This may include:
Customer name
Mobile number
Email address, where required
Shipping address
City
State
PIN code
Order/shipment details
Delhivery's B2C order documentation indicates that customer orders contain customer mobile number and address information and shipment information necessary for delivery. (Delhivery Help Center)
Our handling of personal information is described in the EXVO Privacy Policy.
17. Contact for Shipping Issues
For questions regarding an EXVO direct order or shipment:
EXVO Selection
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769
Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203
18. Changes to This Shipping Policy
EXVO may update this Shipping Policy from time to time to reflect changes in:
Shipping partners
Delivery services
Shipping charges
Delivery procedures
Business operations
Applicable laws or regulations
The updated version will be published on this page with a revised Last Updated date.