Privacy Policy

Effective Date: 14 September 2026
Last Updated: 14 September 2026

EXVO Selection (“EXVO”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information collected through https://www.exvo.in and through our related customer, order, payment, delivery and communication services.

This Privacy Policy explains what information we may collect, why we collect it, how it may be processed, the service providers that may process it on our behalf, how we retain and protect it, and the choices available to you.

1. About EXVO

Legal Business Name: EXVO Selection
Brand Name: EXVO
Business Type: Proprietorship

Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203

GSTIN: 27AXZPA5539J1ZU

Privacy & Customer Support Email: support@exvo.in
Business Phone / WhatsApp: +91 92252 63769

2. Scope of This Policy

This Privacy Policy applies to personal information processed in connection with:

• Your use of EXVO.in
• Products and services purchased through EXVO.in
• Direct orders and checkout
• Customer enquiries and support
• Newsletter subscriptions
• Promotional communications
• WhatsApp communications
• Returns, refunds and cancellations
• Shipping and delivery
• Other interactions with EXVO

3. Information We Collect

Depending on how you interact with EXVO, we may collect the following categories of information.

3.1 Information You Provide

We may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• City, State and PIN code
• Order details
• Product details
• Transaction-related information
• Information submitted through contact or enquiry forms
• Customer support communications
• WhatsApp communications
• Newsletter subscription information
• Information you voluntarily provide when requesting support, returns, refunds or other services

3.2 Technical Information

Depending on the website services and integrations enabled, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type and operating system
• Website pages visited
• Date and time of access
• Referring source
• Website interaction information
• Cookies and similar technologies
• Advertising or analytics identifiers, where applicable

4. Guest Checkout and Customer Accounts

EXVO.in may allow customers to place orders using guest checkout.

A customer account is not required to place an order unless EXVO introduces an account-based feature in the future.

Information required to complete a guest order may include your name, mobile number, email address, billing information, shipping information and order details.

5. How We Use Personal Information

We may use personal information for the following purposes:

• Processing and managing orders
• Providing products and services
• Processing payments
• Preparing invoices
• Maintaining accounting and GST records
• Arranging shipment and delivery
• Providing customer support
• Responding to enquiries and complaints
• Processing returns, refunds and cancellations
• Sending order and service-related communications
• Sending newsletters and promotional communications where permitted
• Improving website performance and customer experience
• Understanding product and customer trends
• Advertising and campaign measurement
• Detecting fraud, misuse and security incidents
• Maintaining business records
• Complying with applicable laws, tax requirements and regulatory obligations
• Protecting the rights, property and security of EXVO, our customers and other parties

6. Zoho Business Applications

EXVO uses an integrated set of Zoho business applications for ecommerce, accounting, inventory, customer relationship management and marketing.

These may include:

Zoho Commerce — online storefront, checkout and order management

Zoho Books — accounting, billing, invoicing and GST-related records

Zoho Inventory — inventory and operational management, including manufacturing/BOM management for Car Care products

Bigin by Zoho CRM — customer enquiries, customer relationships, sales/support processes and related communications

Zoho Campaigns — newsletters and promotional email communications

Depending on the services and integrations enabled by EXVO, relevant customer, order, billing, inventory, support or marketing information may be synchronized or processed between applicable Zoho services.

Zoho states that service data entrusted by its customers may be stored or processed on Zoho's systems, and that Zoho may use service-specific subprocessors and third-party service providers to provide its services.

EXVO uses these services for legitimate business operations and manages the information contained in them according to our business processes and applicable requirements.

7. Payment Processing — Razorpay

EXVO uses Razorpay to process applicable online payments.

During a payment transaction, Razorpay may process information such as name, address, email address, phone number, transaction information, payment-related information and certain technical/device information as necessary to provide its services.

Razorpay may also share or process information with its affiliates and third-party service providers as described in its applicable privacy notices.

EXVO does not store complete debit-card or credit-card numbers, CVV numbers or equivalent full payment credentials on its own systems.

Payment processing remains subject to Razorpay's applicable terms and privacy practices.

8. Billing, Accounting and GST — Zoho Books

EXVO uses Zoho Books for accounting, billing, invoicing and GST-related record keeping.

Information used for these purposes may include:

• Customer name
• Billing information
• Shipping information
• Order information
• Invoice information
• Transaction information
• GST-related information, where applicable

Such information may be retained for accounting, tax, GST, legal and regulatory requirements.

9. Inventory and Manufacturing — Zoho Inventory

EXVO uses Zoho Inventory for inventory and operational management, including internal manufacturing and Bill of Materials (BOM) management for Car Care products.

Because our Zoho applications may be integrated, relevant order or customer-related information may be synchronized into applicable Zoho systems where required by the enabled integration or business workflow.

Manufacturing information such as formulations, raw materials, BOMs, production records and batch information may be internal business information and is not necessarily personal information.

10. Customer Support — Bigin by Zoho CRM

EXVO may use Bigin by Zoho CRM to manage:

• Customer enquiries
• Customer relationships
• Sales enquiries
• Support requests
• Communication records
• Follow-up activities

Information submitted through email, contact forms, WhatsApp or other communication channels may be processed through Bigin where necessary for customer support and business administration.

11. WhatsApp Business

EXVO may use WhatsApp Business for:

• Customer enquiries
• Order-related communication
• Shipping or delivery updates
• Support communication
• Return/replacement communication
• Other service-related messages

The primary EXVO customer-facing WhatsApp/business number is:

+91 92252 63769

WhatsApp is operated by a third party, and its own terms and privacy practices apply to information processed through its platform.

12. Newsletter and Promotional Communications

EXVO may use Zoho Campaigns for newsletters and promotional communications.

These communications may include:

• New product announcements
• New collections
• Special offers
• Festive promotions
• EXVO updates
• Product-related information
• Other promotional communications

Newsletter communications may be sent from:

no-reply@exvo.in

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism provided in the email or by contacting support@exvo.in.

We will take reasonable steps to honor your unsubscribe request.

Zoho explains that customer mailing-list information, such as email addresses, may be processed through Zoho Campaigns and that service-specific subprocessors may be involved depending on the features used.

13. Google Forms and Google Sheets

Where EXVO uses Google Forms for newsletter subscriptions, enquiries or other forms, information submitted through those forms may be stored or managed using Google Sheets or related Google services.

Google's applicable terms and privacy practices may apply to information processed through these services.

14. Shipping and Delivery

EXVO may use Delhivery One as its primary logistics service provider.

Where Delhivery services are unavailable or unsuitable for a particular destination, shipment type or service requirement, EXVO may use Shiprocket or another appropriate logistics or courier service provider.

Necessary information may be provided to the relevant logistics provider, including:

• Customer name
• Mobile number
• Email address where required
• Shipping address
• City
• State
• PIN code
• Order/shipment information

Delhivery's order-creation documentation identifies customer name, contact number, address, PIN code and, where applicable, email ID as customer/shipment information used for delivery operations.

Shiprocket's published privacy material similarly identifies information such as name, address, city, postal code, state, country, phone number and email address as information used for order and shipping purposes.

15. Information Sharing

EXVO does not sell personal information as a standalone commercial product.

We may share or provide access to personal information where reasonably necessary with service providers and business partners that help us operate EXVO, including:

• Zoho Commerce
• Zoho Books
• Zoho Inventory
• Bigin by Zoho CRM
• Zoho Campaigns
• Razorpay
• Delhivery One
• Shiprocket or another logistics provider, where applicable
• WhatsApp Business
• Google Forms / Google Sheets and related Google services
• Website and technology service providers
• Professional advisers, accountants or legal advisers where appropriate
• Government, regulatory or law-enforcement authorities where legally required

We aim to share only information reasonably necessary for the relevant purpose.

Zoho's current privacy documentation also explains that service data may be processed using Zoho subprocessors and other third-party service providers depending on the services and features used.

16. Cookies and Similar Technologies

EXVO.in may use cookies and similar technologies for purposes including:

• Essential website functionality
• Security
• Website performance
• Analytics
• Advertising
• Campaign measurement
• Remembering preferences
• Improving user experience

Third-party services used by EXVO may also use cookies, pixels, tags or similar technologies.

Because EXVO may enable analytics and advertising services as the website develops, the specific cookies and technologies used may change over time.

Where required by applicable law, EXVO may provide appropriate controls or choices for non-essential cookies.

17. Google Analytics

EXVO may use Google Analytics to understand:

• Website traffic
• Visitor interactions
• Page performance
• Traffic sources
• General website usage
• Website trends

Google Analytics may use cookies and similar technologies when enabled.

The exact Analytics configuration may change as EXVO develops its website.

18. Google Ads

EXVO uses or may use Google Ads and related Google advertising technologies for marketing, advertising, campaign measurement and related purposes.

Depending on the configuration, Google advertising technologies may use cookies, tags, identifiers or similar technologies.

19. Google AdSense

EXVO may use Google AdSense in the future to display advertising on the website.

If enabled, Google or advertising partners may use cookies or similar technologies for advertising and measurement, subject to applicable settings, policies and legal requirements.

20. Google Search Console

EXVO may use Google Search Console to monitor:

• Search visibility
• Website indexing
• Technical website performance
• Search-related performance

Search Console is primarily used for website management and search-performance monitoring.

21. Data Security

EXVO takes reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure or destruction.

Our service providers may maintain their own security measures in accordance with their respective policies and contractual or legal requirements. Zoho, for example, states that it maintains administrative, technical and physical safeguards and has security certifications including ISO 27001, ISO 27017, ISO 27018 and ISO 27701.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

22. Data Retention

EXVO retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where retention is required or reasonably necessary for legal, accounting, tax, GST, regulatory, security or dispute-resolution purposes.

Order and Billing Information

May be retained for the period necessary to fulfil orders, maintain accounting/GST records and comply with applicable legal requirements.

Newsletter Information

May be retained while you remain subscribed to promotional communications.

After an unsubscribe request, the relevant address may be removed or suppressed from promotional mailing lists, subject to information reasonably necessary to maintain the unsubscribe record and comply with legal requirements.

Customer Support Information

May be retained for as long as reasonably necessary to resolve and document the enquiry and to meet legitimate business or legal requirements.

23. Children's Privacy

EXVO does not knowingly seek to collect personal information directly from individuals under 18 years of age for independent use of our services.

Where applicable law requires additional safeguards or consent for children's personal data, EXVO will comply with those requirements.

The Digital Personal Data Protection framework defines a child as an individual below 18 years of age. The Government of India notified the Digital Personal Data Protection Rules, 2025 on 14 November 2025 and established a phased commencement framework.

24. Your Privacy Rights and Choices

Subject to applicable law, you may have rights and choices relating to your personal information, including:

• Requesting access to personal information held about you
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Unsubscribing from promotional communications
• Raising a privacy-related request or grievance

To make a privacy-related request, contact:

Atish Waghele
EXVO Selection
Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769

We may take reasonable steps to verify your identity before processing certain requests.

25. Third-Party Services and External Links

EXVO.in may contain links to or integrations with third-party services, including payment, logistics, communications, social media, analytics, advertising and technology platforms.

Third-party services may have their own privacy policies, terms and data-processing practices.

EXVO does not control the privacy practices of third-party platforms and recommends reviewing their applicable policies before providing information directly to them.

26. Changes to This Privacy Policy

EXVO may update this Privacy Policy from time to time to reflect:

• Changes in business operations
• New products or services
• New technology or integrations
• Changes in our data-processing practices
• Changes in applicable law or regulatory requirements

The updated version will be published on this page with a revised Last Updated date.

27. Grievance and Privacy Contact

For privacy questions, requests or complaints, contact:

EXVO Selection
Attention: Atish Waghele

Registered Office:
15, Ranbodi Punarvasan, Bhiwapur Road,
PO: Tarna, Tahsil: Kuhi, Ranbodi,
Nagpur, Maharashtra, India – 441203

Email: support@exvo.in
Phone/WhatsApp: +91 92252 63769